The term 'Opti-fold' or 'us' or 'we' refers to the owner of the website whose registered office is 5900 Yonge Street, Apt 807, North York, M2M 3T8, Canada. The term 'you' refers to the user or viewer of our website, product and service.
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials or products on this website is entirely at your own risk, for which we shall not be liable. It shall be your own independent responsibility to ensure that any products, services or information available through this website meet your specific requirements before use. You shall not rely on any data and performance specifications or parameters provided by Opti-fold. Before use of any information or materials or products on this website, you will consult a physician.
5. Opti-fold, its affiliates, franchisers, employees, agents and successors are excluded from any and all liability including but not limited to personal, bodily, or mental injuries and economic loss or damages to the customers or their spouses, domestic partners, guests, unborn children or relatives, related to the company's negligence or the customers' use of products, services, website information, or participation in activities, personal coaching or instruction.
6. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
7. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
8. We request that individuals under the age of 18 have adult supervision when using our Website, Services, and Products.
9. We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
10. Information provided in this document is proprietary to Opti-fold, and Opti-fold reserves the right to make any changes to the information in this document or to any products and services at any time without notice.
11. The information provided by Opti-fold hereunder is provided “as is, where is” and with all faults, and the entire risk associated with such information is entirely with the Buyer.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
PRODUCT AND SERVICES POLICY
Opti-fold, its affiliates, franchisers, employees, agents and successors are reserved the right to withhold Products and Services to Visitors who are not in accordance to the user agreement. In order to receive any of our Products or Services, all Visitors of this Website must:
1. Submit an "Eyelid Profile Video" that completes all 4 requested instructions. The characteristics of the video must be ― but is not limited to ― of high fidelity and quality, not shaky, reasonably framed (zoomed up properly), and rotated right-side-up.
2. Any Employee or Staff may refuse to serve Customers that are in a bad standing of a Breach of Trust with Opti-fold. Thus patience, the use of cordial electronic mail or Instant Messaging, must be practised by the Customer at all times. Failure to do so will result in the offending Customer being banned from using our Website, Products or Services effective immediately without warning.
3. Due to the nature of the Products being handcrafted, the product refund policy is All Sales Final.
OPTI-FOLD TREATMENT POLICY
The Opti-fold Treatment is designed to provide Patients with the our medical bandage instrument and personalized instructions for correcting uneven eyelids. Since each patient's eyelid profile is different, for best results, Patients must agree to do the following:
1. Complete the Symmetry Assessment Form,
2. Correspond with their assigned Eyelid Advisor on the Kakaotalk Messaging App,
3. Submit their Eyelid Profile Video on Kakaotalk,
4. Follow our Opti-fold Treatment Instructions,
5. Submit video progress updates when requested by their Eyelid Advisor.
Videos submitted prior to January 1st, 2020 may be used for future promotion.